No-Show & Late Cancellation Policy
We respectfully ask that you give us a 24-hour notice of any schedule changes or cancellations. Please understand that when you cancel or miss your appointment without providing a 24-hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive the services they need.
Your card information will be required at the time of booking the appointment. No-shows and late cancellations will result in a 50% fee for each service you had booked.
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Cancellation Policy
A deposit of 50% of the service total being scheduled is now required in order to book and hold any appointment slot. *If the appointment is canceled or changed prior to our late cancellation policy, the original deposit amount will be refunded to the original payment method.
We require 24 hours notice in order to cancel, shorten, changed or reschedule any appointments.
If an appointment was scheduled within 24 hours of the start of the appointment, our cancellation policy still applies.
If an appointment is late canceled, changed, shortened or rescheduled within 24 hours prior to the originally scheduled appointment, the 50% deposit fee will be redeemed.
If you are a no-call, no-show to your scheduled appointment, there is a 100% fee of the service(s). The deposit fee will be redeemed and the remaining balance will be charged to the card on your account.
Rescheduling an appointment past 24 hours is still considered a late cancel.
Arriving late to your appointment will cut into the service time.
We enforce our cancellation policy to ensure your provider is compensated for the time you reserve.
Late cancellations of 3 or more will require 100% prepayment for any upcoming appointment.
Services purchased, Gift Certificate purchases, eGift Cards, Roll-over Cancellation Fees, Products, Packages and Series are non-refundable.
Gift Certificates purchased as a service expire 1 year after purchase date.
Draping, Privacy & Booking Rules
Draping for barefoot massage is a little different; but it is used 100% of the time. Sobo Massage operates in accordance with state laws and ethical boundaries. Inappropriate behavior will not be tolerated.